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- Eligibility: By using our services to purchase women’s dresses, you confirm you are at least 18 years old (or have parental/guardian consent) and comply with local laws governing online fashion purchases. You are responsible for ensuring your use of our platform aligns with these terms.
- Order Placement & Confirmation: Orders are valid only after we send a confirmation email (within 24 hours of payment). We reserve the right to reject orders due to stock shortages, pricing errors, or suspected fraud. If rejected, a full refund will be issued within 3 business days—contact us at [email protected] for order status queries.
- Payment Terms: We accept Visa, Mastercard, PayPal, and Alipay. All payments are encrypted via industry-standard security protocols to protect your financial data. We are not liable for delays or losses caused by payment provider issues; resolve such matters directly with your provider before contacting our support.
- Pricing & Fees: Dress prices are displayed in USD (unless stated otherwise) and exclude shipping costs, customs duties, and local taxes. We may adjust prices without prior notice, but confirmed orders will honor the price listed at checkout.
- Stock & Availability: Product availability is updated in real time on our website, but occasional discrepancies (e.g., sudden stockouts) may occur. If a paid dress is unavailable, we will email you within 3 days to offer a refund, replacement (if in stock), or backorder with a confirmed delivery date.
- Product Descriptions: We strive for accurate details (fabric, color, size, style) for all dresses. However, minor color variations may occur due to screen display differences, and slight size deviations (within 1–2 cm) are normal for handmade or tailored pieces. Refer to our size guide—we do not issue refunds for sizing errors from incorrect size selection.
- Returns & Refunds: Unused, unwashed dresses with intact tags may be returned within 14 days of delivery. Start returns by emailing [email protected]—refunds process within 7–10 days of return inspection, excluding original shipping costs (unless the return is our error).
- Defective or Incorrect Items: If you receive a defective (e.g., torn seams, broken zippers) or incorrect dress, notify us at [email protected] within 7 days of delivery, including photos of the issue. We will arrange a free replacement, full refund, or prepaid return—no extra cost to you.
- Account Responsibility: You must keep your account credentials (username, password) secure. We are not liable for unauthorized use of your account; notify us immediately at [email protected] if you suspect a breach.
- Intellectual Property: All content on our website (dress images, logos, text, designs) is our exclusive property. Unauthorized reproduction, distribution, or use of this content (e.g., copying dress designs for resale) is prohibited and may result in legal action.
- Limitation of Liability: We are not liable for indirect damages (e.g., missed events, inconvenience) arising from order delays, product issues, or service interruptions. Our total liability is limited to the purchase price of the affected dress(es).
- Service Modifications: We may temporarily or permanently modify/ discontinue services (e.g., shipping methods, payment options). Major changes will be posted on our website and emailed to registered users at least 7 days in advance.
- Governing Law: These terms are governed by the laws of Hong Kong Special Administrative Region. Disputes will first be resolved via negotiation; unresolved cases will be submitted to Hong Kong courts for final judgment.
- Contact & Communication: For all service-related inquiries (orders, returns, complaints), email [email protected]. We aim to respond within 2 business days (excluding Hong Kong public holidays) and resolve issues promptly.
