- What dress styles do you offer?
We curate diverse styles for all occasions: bohemian maxis, minimalist sheaths, ruffled midis, formal gowns, casual shirt dresses, and floral wrap dresses—suitable for daily wear, work, or events.
- What sizes are available for your dresses?
Our dresses come in sizes XS to XL (US standard). Detailed size charts (with bust, waist, hip measurements) are on each product page—check them to find your best fit.
- How do I track my order?
After your order ships, we’ll send a tracking number and carrier link to your email. Use this to monitor delivery status; contact us if tracking is missing after 3 business days.
- Do you ship internationally?
Yes, we ship to over 100 countries worldwide. A list of excluded regions is on our website—orders to these areas are canceled and fully refunded.
- How long does delivery take?
Standard shipping takes 7–14 business days; express shipping (3–5 days) is available for an extra fee. Times exclude customs delays.
- Who pays for customs fees or duties?
You’re responsible for all customs fees, duties, or taxes imposed by your country. Contact your local customs office for cost estimates before ordering.
- Can I cancel or change my order?
Orders can be canceled/changed within 24 hours of placement. Email our support team with your order number—we can’t adjust orders already shipped.
- What payment methods do you accept?
We support Visa, Mastercard, PayPal, and Alipay. All payments are encrypted to ensure security.
- How do I start a return?
Unused, unwashed dresses with intact tags can be returned within 14 days of delivery. Email support to request a return authorization (RA) number before shipping items back.
- When will I get my refund?
Refunds are processed 3–5 days after we inspect returned items, then take 7–10 days to reach your original payment method.
- What if I receive a defective or wrong dress?
Notify us within 7 days of delivery with photos of the issue. We’ll arrange a free replacement, full refund, or prepaid return—no extra cost to you.
- Are your dress fabrics machine-washable?
Fabric care instructions are listed on each product page. Most casual dresses are machine-washable, while silk or formal styles may require dry cleaning.
- Do you offer style advice for dresses?
Yes! Email our team with your occasion or preferences (e.g., “wedding guest dress”)—we’ll recommend suitable styles and sizes.
- How can I contact customer support?
Reach us via email ([email protected]) or our website’s live chat (9 AM–6 PM Hong Kong time). We respond within 2 business days.